Terminologies 1. Organizational Process Assets (OPA), which contains historical information of all projects of your organization and project management policies/templates, are readily available. PMI advocates constant improvement and continuous learning from project to project. 2. Enterprise Environment Factors (EEF), which represents all the factors not in the immediate control of the project, is something a Project Manager has to live with. 3. Change Requests include Corrective Action, Preventive Action, Rework and changes that would affect the project configurations/ baselines/plans. 4. Lessons Learned are important outputs. 5. Expert Judgment is the single most important tool and technique which refers to knowledge gained through experience and/or studies. If it appears as one of the choices for a PMP® question, it is often the correct answer. The Project Manager 1. The Project Manager has the responsibility to ens